Shipping, Return and Refund Policy

Shipping Method and Policy

We currently offer the following shipping method:

1. Local express delivery

When selecting “Shipping Method” at the online store, please select “Local express delivery”. We offer free shipping when the total amount of the order is higher or more than HKD$300, if an order is lower than this amount, the cost of delivery will be responsible by the customer and it will be charged by the logistics company when delivering the products.

After confirming your payment, we will ship your order within 5 working days. We will then send the reference number of your waybill by email for you to track up your order.

Note:If we are unable to provide any products in your order (or any other services relating to shipping), we will contact the customer through email or phone to arrange a refund. We also reserve any rights in refusing or cancelling your order.

2. Self pick-up

When selecting “Shipping Method” at the online store, please select “Self pick-up”. After confirming your payment, we will contact you by email to arrange the day and time of picking up your order.

Address:

FuTei Book Store, Upper Ground Floor, Lau Chung Him Building (LCH), Lingnan University, 8 Castle Peak Road, Tuen Mun, New Territories, Hong Kong

(About 10 minutes distance from Siu Hong MTR station) Getting to Lingnan University

Available time for picking up your products:

Monday to Friday ( 9 a.m. - 5 p.m.)

If you have any special needs on pick up time, please mention in your reply when receiving our confirmation email. We will try our best to meet your needs but it was not guaranteed


Return & Refund Policy

  1. As the nature of our products and hygienic concern, we will only accept the request in exchange, return or refund of product either “the delivered products is not match with your order” or “the product itself having any of quality problems”
  2. If you find any of the above problems, please send the request on "Exchange, Return or Refund” to i-COMMON HK within 7 days from the day of delivery, the procedures are as follow: :
    • 1. Send your contact information, the detail of the product(s) that you want to return, the reason(s) of return, and the photo(s) of the delivered product(s) to support@icommonhk.org.hk
    • 2. After receiving your request, we will review on your provided information and confirm whether we will accept your request by email
    • 3. If we have accepted your request, please ship us back the products that you have requested for return
    • 4. Before your shipment, please make sure we have already accepted your request and confirmed the exact items that you will ship back to us. We will only responsible for any cost related to "Exchange, Return or Refund" when the return was because of "the delivered products is not match with your order" or "the product itself having any kind of quality problems"
    • 5. Before our receival on your return product(s), the responsibility on the returning product(s) is still remain on customers. Therefore, please keep the receipt of your shipment as we may need to trace the product(s)
    • 6. After we have received your return product(s), we will send a confirmation email to you and "ship you back the new product(s)" or "refund". However, the shipping cost of your original order will not be refunded.